We have compiled a list of some of the common questions we get from our customers. Please select a topic for more details:

The old adage “the dose makes the poison” says that anything, even water or oxygen, can be poisonous with the wrong dosage. With that say, it is important for us to note that not all herbs, even though natural are safe unless the correct dosage is used. Choosing a product that is right for the condition and that does not interact with any other medical conditions or drugs/supplements will ensure safe use of the supplements. It is also important to note that the quality of the product is very important to the safe use of supplements.
Western doctors are trained to diagnose pathological aspects of diseases and to prescribe medication for the relief of symptoms. However, in some countries like France & Germany, herbal medicine has been successfully integrated into their medical system and doctors are trained to include herbal medicine where appropriate. With ongoing clinical trials & research on herbal medicine we may foresee a change in trend in the future and have more doctors recommending herbal medicines as part of their routine treatment.
A product with poor quality can cause the product to be poorly absorbed in the body, is not able to last the duration of its expiry, contain inconsistent amounts of the active ingredient (some may be more, less or even none of the active ingredients) or even contain contaminants or be adulterated with substances that may be harmful to the body. All medicinal, traditional and supplement products in Malaysia must be registered with the ministry of health Malaysia (MOH) before the product can be sold or marketed to consumers. This means that the products have gone through a screening process and will have a registration number beginning with “MAL” followed by 8 digits and also have a Meditag Hologram sticker (Meditag Checker app to check stickers). Next, selecting a product from a reputable brand that is Good Manufacturing Practice (GMP) certified can also help ensure the quality of the product. Lastly, purchasing from a reputable source can help ensure that you are not purchasing a dubious/counterfeit product. When in doubt, contacting the company of the product can help verify its authenticity.
It is best to seek advice from your doctor or pharmacist when taking supplements with prescribed medication as there may be interactions that you may need to be aware of. You can also contact us and our in house pharmacist may be able to advise you.
The use of supplements in pregnant/breastfeeding women and children will depend on the dose, the type of supplement used and the specific condition it is used for. Administering adult doses for children should only be done in consultation with a qualified doctor. Pregnant women are advised to consult a doctor/pharmacist if starting or already consuming any supplement or medication. Thomson Activated Ginkgo, Livrin, OsteoPro, KolGard and Circulon 125 are currently not recommended for pregnant and breastfeeding women due to a lack of data on its safety.
Yes, Thomson products are halal certified.
A list of our major retailers are available here. You can also use our store locator to find a retailer closest to you.
Ginkgo biloba extract is a product that has undergone an extraction process to concentrate the active ingredients from the crude Ginkgo Biloba plant. Some products that mention Ginkgo Biloba in the thousands of miligrams could either be using the crude herb or be indicating how much of the crude herb their extract is equal to. Thomson Activated Ginkgo and Thomson Circulon 125 contains 40mg and 125mg of Ginkgo biloba extract which is equivalent to 2000mg and 6250mg of crude Ginkgo leaves respectively.
Thomson Activated Ginkgo is produced from young Japanese Ginkgo leaves and patented with ACTIVATION technology from Japan to enhance the absorption of its active ingredients. Thomson Activated Ginkgo is guaranteed to contain a minimum of 24% ginkgoflavoglycosides and 6% terpene (rich in ginkgolide B) which are the key active ingredients found in Ginkgo Biloba. Also, Thomson Activated Ginkgo contains 5x lower ginkgolic acid levels that the recommended minimum. It is free of pesticides, fungicides, yeast, sugar, colouring and preservative.
Ginkgolic Acid is a substance found in high amounts in Ginkgo Biloba nuts/fruits, but also in other parts of the plant. It is known to cause allergic reactions and damage to cells. Due to its toxicity the German Commission E Monograph states that Ginkgolic Acid cannot be present at levels higher than 5ppm (parts per million) in Ginkgo Biloba supplements. Thomson Activated Ginkgo and Thomson Circulon are tested to contain less than 1ppm of Ginkgolic acid to ensure high levels of safety.
Studies showed that Ginkgo biloba has positive effects for the elderly through the improvement in blood circulation and nerve health; however, ginkgo biloba should not be limited to elderly groups as it can also benefit all age groups. For children between the age of 12 and 18, we suggest to take half of the adult dose.
For adults, we recommend 1-2 tablets 3 times a day. For those with a sensitive stomach, it is best taken after meals. Some who experiences alertness and difficulty sleeping at night, take the last dose in the evening, not too close to bedtime.
• Children below 12 years old • Pregnant or breastfeeding women • Those with epilepsy • Those with bleeding disorder • Those undergoing surgery • People who taking blood thinner (e.g. Warfarin, Aspirin, Clopidogrel), Ibuprofen, statins, blood pressure lowering or diabetes medicines.)
Milk Thistle extract has been used for liver therapy in Europe with 40 years of scientific research. It can be used to help people who overwork their liver from alcohol consumption, lack of sleep, stress, unhealthy diet, exposure to chemicals and also consumption of medication that may affect the liver.
Thomson Livrin contains 300mg high concentrated milk thistle extract from Europe derived from the seeds of Silybum marianum. The extract is standardized to contain at least 80% Silymarin, 30% of which is Silybin A & B. Silymarin is the active ingredient of milk thistle which helps in protecting the liver. Thomson Livrin is free of pesticides, fungicides, yeast, sugar, colouring and preservative.
No, the capsule used for Thomson Livrin is from bovine source.
Yes, it can be used as a supplement to keep the liver healthy. Although we may have no health problems but most of us will have unhealthy food intakes, exposure to pollutions and unhealthy lifestyles. Thomson Livrin helps in protects the liver from toxins, minimizes the damage to liver cells and promotes liver health.
    • Nausea or vomiting • Abdominal pain • Bloated or indigested • Fatigue • Heatiness • Poor skin condition • Dark eye circles • Bad breath • Coated tongue • Loss of appetite • Skin and eyes that appear yellowish
For adult, we recommend to take 1 capsule in the morning and 2 at night. You may consume before or after meal.
Caution needs to be taken for:
    • Children below 12 years old • Pregnant or breastfeeding women • People with severe kidney disease
Thomson Livrin contains milk thistle extract which comes from a plant source. Some people may be allergic to the milk thistle. Also, as the liver is an important organ in the detoxification process, our bodies may exhibit certain side effects in the initial phase of taking the product. Symptoms such as skin problems, indigestion and fatigue may worsen before starting to improve.
Glucosamine is the compound required for the synthesis of glycosaminoglycans which make up the body’s tendons, ligaments, cartilages and synovial fluids. When we age, glucosamine levels fall, this may cause deterioration in joints. Glucosamine supplement helps to maintain healthy joint and cartilage.
Thomson OsteoPro 300mg fully reacted Glucosamine sulfate derived from non-shellfish source. Thomson OsteoPro uses a patented process to stabilize the glucosamine sulfate molecule. This helps to provide a more consistent dose that does not breakdown easily and is less likely to cause gastrointestinal irritation. Thomson OsteoPro is free of pesticides, fungicides, yeast, sugar, colouring and preservative.
Yes, it can help to maintain healthy joints and cartilage. It is recommended for those above 60 years old, and individuals who exerted high amounts of stress through work or sports.
For adults, we recommend to take 2 capsules, twice a day. Best consumed after meals.
There is no age limit for taking Thomson OsteoPro as it contains glucosamine, a substance normally found in our joints.
There are no documented problems with taking glucosamine over a long period of time. However, it is always advisable to monitor your progress with your doctor.
Yes as it does not contain any animal based ingredients.
It comes from chitin found in the cell wall of a fungus called Aspergillus Niger and extracted under an ultra-clean environment.
Both these products contain Ginkgo Biloba extract from Japan with patented with ACTIVATION technology from Japan to enhance the absorption of its active ingredients. Thomson Activated Ginkgo contains 40mg of the said Ginkgo Biloba extract which Thomson Circulon contains 125mg, providing a higher strength and more convenient dosing.
Thomson Circulon is produced from young Japanese Ginkgo leaves and patented with ACTIVATION technology from Japan to enhance the absorption of its active ingredients. it is guaranteed to contain a minimum of 24% ginkgoflavoglycosides and 6% terpene (rich in ginkgolide B) which are the key active ingredients found in Ginkgo Biloba. Also, Thomson Circulon contains 5x lower ginkgolic acid levels that the recommended minimum. It is free of pesticides, fungicides, yeast, sugar, colouring and preservative.
Ginkgolic Acid is a substance found in high amounts in Ginkgo Biloba nuts/fruits, but also in other parts of the plant. It is known to cause allergic reactions and damage to cells. Due to its toxicity the German Commission E Monograph states that Ginkgolic Acid cannot be present at levels higher than 5ppm (parts per million) in Ginkgo Biloba supplements. Thomson Activated Ginkgo and Thomson Circulon are tested to contain less than 1ppm of Ginkgolic acid to ensure high levels of safety.
Studies showed that Ginkgo biloba has positive effects for the elderly through the improvement in blood circulation and nerve health; however, ginkgo biloba should not be limited to elderly groups as it can also benefit all age groups. For children between the age of 12 and 18, we suggest to take half of the adult dose.
For adults, we recommend 1 tablet a day. For those with a sensitive stomach, it is best taken after meals. Some who experiences alertness and difficulty sleeping at night, take the last dose in the evening, not too close to bedtime.
• Children below 12 years old • Pregnant or breastfeeding women • Those with epilepsy • Those with bleeding disorder • Those undergoing surgery • People who taking blood thinner (e.g. Warfarin, Aspirin, Clopidogrel), Ibuprofen, statins, blood pressure lowering or diabetes medicines.)